Privacy Policy

Last Updated: January 15, 2025

Look, privacy policies usually read like tax code written by robots. We're keeping this one human. Here's exactly what happens with your data when you work with LuckyFortune.

What We Collect (And Why We Actually Need It)

When you request a consultation or use our services, we collect:

  • Contact details - name, email, phone number (so we can, you know, contact you)
  • Company information - business name, jurisdiction, operational scope (critical for accurate licensing advice)
  • Project specifics - your gaming platform type, target markets, revenue projections (we can't recommend Curacao vs Malta without this)
  • Technical data - IP address, browser type, device info (standard security stuff)

We don't collect credit card details directly. Payment processing happens through secure third-party providers with their own PCI-DSS compliance.

How We Use Your Information

Your data serves three purposes:

  1. Service delivery - matching you with the right jurisdiction, preparing applications, managing regulatory communications
  2. Legal compliance - some gaming authorities require us to maintain client records for audit trails
  3. Relationship management - sending you relevant updates about regulation changes in your jurisdiction (you can opt out)

We don't sell your data. Period. We're not in the lead generation business.

Who Sees Your Data

Three groups get access:

  • Our team - licensing specialists working your case need to see project details
  • Regulatory bodies - when we submit your application, authorities see what's required by law
  • Service providers - our CRM system (HubSpot), email platform (Google Workspace), and document storage (encrypted AWS servers)

Everyone signs NDAs. Everyone operates under GDPR-compliant data processing agreements.

Your Rights

You control your data:

  • Access - request a copy of everything we have on you
  • Correction - fix inaccurate information
  • Deletion - ask us to remove your data (with legal retention exceptions)
  • Portability - take your data to another consultant
  • Objection - stop certain types of processing

Email [email protected] for any of these requests. We respond within 72 hours.

Data Security

We use encrypted storage, secure file transfers, and restricted access protocols. Our systems undergo annual third-party security audits. But let's be honest - no system is 100% breach-proof. If something happens, we'll notify you within 24 hours.

Cookies

Our site uses essential cookies for functionality (login sessions, form data) and analytics cookies (Google Analytics for traffic patterns). No advertising trackers. You can disable non-essential cookies in your browser without breaking the site.

Updates

Regulations evolve. This policy might change. We'll email you about material updates and post the new version here with a revised date.

Questions? Reach out to [email protected]. Real humans reply, usually within a few hours.